Returns

How to Issue a Return

1. Reach out to our customer care team on the website, whatsapp or email.
2. Specify the order and item number
3. Please note there is a R99 courier fee on all returns

Quality Goods Return

For return of the quality goods, we compensate the cost of goods only. Please note that delivery charges are not compensated.
The same works for a partial return of quality goods – delivery charges also won’t be compensated.

You can return an item or entire order if it meets requirements below:

• Both item(s) and its package should be saved in their original conditions  and be unworn
• Confirmation of your ID and the fact of purchase and its conditions (commodity or cash receipt)
• The return application should be submitted within a 14 days from the purchase.
• The returning item is not included in the list of non-refundable goods.

Defective Goods Return

You can return defective goods with a full refund of the order price and shipping expenses in the event of a defective item. In case of partial return, shipping expenses are not compensated.

We consider item defective, if it meets one of the following conditions:
Items with the wrong article
Color
Style
Quality
Size.

Differences in layout and design elements won’t be considered as an indicator of a non-quality product.

Refunds are made within 5 working days from the moment we receive the returned product, you’ll receive a relevant email notification. If refund is issued to a bank account, refund period could be increased due to the bank’s terms on processing payments, contact your bank for details.